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Frequently Asked Questions

If we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section.

Account Questions

What is BtcKing Investment LTD?

BtcKing Investment LTD is an investment fund which is registered in United Kingdom and operates online in compliance with the laws of the US and European Union.

I wish to invest with BtcKing.biz but I don't have any e-currency account. What should I do?

You can open a free e-currency account here: PerfectMoney, Bitcoin, Payeer, OKPay and Advcash.

How do I open my BtcKing.biz Account?

It's easy and convenient. Follow this link, fill in the registration form and then click "Register".

Is the registration free of charge?

Yes, registration is completely free and will take no more than 1 minute.

How long does it take that to make my account active?

Your account will be active immediately after registration, you can successfully login to it.

Can I change my data for login to account?

You can change the data by clicking the link "Edit Account" in the navigation menu.

What if I can't log into my account because I forgot my password?

Click "remember your login information" link, enter your username or e-mail and your login data will be sent to your e-mail address.

How secure is your website and my account data?

We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script. Our website is located on a dedicated server with a firewall installed on it.

I can't log in into my account. What could cause this problem?

Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.

May I open several accounts in your program?

No. One IP, only account is allowed.If we find that one member has more than one account, the entire funds will be frozen.

Investment Questions

How do you calculate the interest on my account?

Depending on each plan. Interest on your btcking.biz account is acquired 1 day, 2 days and 3 days and credited to your available balance at the end of each day.

What is the minimum investment? Is there a maximum investment?

The minimum investment is $30. There is no maximum investment, but every single maximum is $ 50,000.

How can I make a deposit?

To make a deposit click the link "Make A New Deposit" in the navigation menu.

How soon will my deposit be added to my account?

Your account will be updated as soon as you deposit completed.

Can I make an additional deposit to Btcking.biz account once it has been opened?

Yes, you can have an unlimited number of deposits, but each of them will be processed separately.

Can I deposit directly from my account balance?

Sorry, In Btcking.biz all deposits must be done from e-currency and it is more safety and it will more fair for all investors and us.

What about the risk for my investment?

There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company management. Marginal Currency Trading is one of the riskiest forms of investment in the financial markets and is only suitable for sophisticated individuals and institutions. However, our team consists of professionals who can predict such situations and skillfully avoid them. Therefore, the risks of investment losses are very low.

Withdrawal Questions

How can I withdraw funds?

Login to your account using your username and password and check the Withdraw section.You can do this following the link in the "Withdraw" navigation menu.

After I make a withdrawal request, when will the funds be available on my e-currency account?

All withdrawals will be finished and paid instantly, however can take up-to 12 business hours in case of technical problem.

What could be the reason for the delay?

There are several reasons for failure to pay: - The e-currency account number, which is to be specified during registration, is missing or incorrect. - You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out. Sometimes payment systems are not working, you will need to wait.

How do you pay my interest?

Your interests and profits will be updated to your account balance instantly and automatically. You can easily withdraw your profit instantly after activation. The activation means a second deposit to plan again, and the activation is only one time.

How can I contact support?

You can write to support clicking the link.

Affiliate program questions

Do you have an affiliate program?

Yes, Affiliate Program is an opportunity for our members to earn some extra income by inviting other people to open an investment account with btcking.biz. We have a affiliate program which pays you 5% of the deposits of your personally introduced referrals.

I have referred a friend of mine to you, but I haven't received referral commission. Why?

The most probable reasons are: - Your referral has opened an account with us, but has not yet made a deposit. Please note that we pay referral commission only after your referral has made a deposit. - You are not listed as Referrer in your Referral's Account Profile. If your referral has already made a deposit and you were not listed as his/her referrer at that time, please ask him/her to contact us about this matter. We will then be able to pay you the referral commission.

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Dr. Norton Morris from France
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John Carter from Mexico
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